Appointments


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APPOINTMENTS

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Other Ways to Book Your Appointment

  1. By Telephone:
    Call 01782 948988 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Urgent (Same Day) Appointments

To be seen urgently you will need to contact the surgery between 8.30am and 11.00am. The receptionists will ask you a couple of questions, then you will be given a time to come down and see a GP.

We will ask if you have seen a GP recently about this problem, and if you have, we will try and maintain continuity and put you with the same GP.

If this is a new problem, you will be given the next available appointment slot with any GP, you will not be given a choice.

We know that sometimes female patients prefer to see a female GP for female related conditions, and when available we will try to accommodate this.

Please also refer to our 'Urgent Problems and Out of Hours' page for information.

General Information

Non-Urgent Appointments

Intended for follow up appointments and on-going medical problems. These are available each weekday afternoon and some evenings. They can be booked up to 4 weeks in advance at a time of your convenience and with the Doctor of your choice. They can be booked face to face via the reception desk, via the telephone or via the internet.

Nursing Appointments

A range of Nurse appointments are available each weekday morning and afternoon. These can be pre-booked up to 12 weeks in advance via the reception desk or via telephone.

Please be aware that the receptionist will need to ask the reason for the appointment in order to allocate the correct nurse and the correct amount of time.

Online Appointments

This facility makes a proportion of our appointments available for booking online. If you cannot find a suitable appointment please contact the surgery by telephone and speak with a receptionist.

Review Consultations

If you are aged 16-74 and are not a regular user of our service and have not been seen by a Doctor or Nurse in the last 3 years, you can request a review consultation.

If you are 75 years or over and have not seen by a Doctor or Nurse in the last 12 months, you can request an annual review consultation.

Patient Preference of Practitioner

Patients have the right to express a preference to receive services from a particular Doctor, see our policies page for further information.

Telephone Advice & Consultations

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment.

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. The doctor will call you back and discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.

General health advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Mjog Messenger

MJog Messenger is a free app that connects patients to their doctor’s surgery for easy, secure, and confidential communication.

Take control of your health. Download MJog Messenger now to get:

  • Automatic appointment reminders
  • One-click appointment cancellation
  • Prescription notifications
  • Tailored health information
  • Test results

Search 'MJog Messenger' and download today!

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.

Alternatively bring along a member of your family or friend to your appointment.

Further information is available in our Chaperone Leaflet.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Call 01782 948988.
  4. By Fax: Please send us a fax on 01782 594814.
  5. In Person: Call into the surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.