General Patient Information

Patient Feedback

Longton Hall Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

We aim to provide all patients with an efficient and friendly service. However problems and misunderstandings do occur. If you are unhappy with the care or service, please let us know so that we can try to put things right quickly. We can learn from this to improve services and prevent any future issues.

Information on how to make a complaint can be found on our Policies page.

Stoke on Trent CCG

Longton Hall Surgery is one of several practices that make up Stoke on Trent Clinical Commissioning Group. The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the CCG website,

Publication of GP Net Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Longton Hall Surgery in the last financial year was £84,958 before tax and National Insurance. This is for 3 full time GPs and 1 part time salaried GPs who worked in the practice for more than six months.