Repeat Prescriptions

1. Prescription Ordering Direct (POD)

The NHS Prescription Ordering Direct (POD) service is provided on behalf of your GP practice who have launched the service as an alternative way for people to order their prescriptions:

• You can order your medications when you have 10 days left using the POD telephone line by calling 01782 432 469. Lines are open from 9am until 4pm, Monday to Friday (excluding bank holidays).
• Use the Staffordshire & Stoke-on Trent ICB Prescription Ordering Direct Service Request Web Form at any time.

2. Online Ordering

We recommend that you use the NHS App to order your repeat prescriptions. You can also use the Patient Access website as an alternative method.

3. Pharmacy

Arrange with a local pharmacy to request and collect your prescription. Prescription Collection Points.

4. In Person or By Post

Send your computerized repeat prescription slip, with the medication needed, to the surgery.

• Collection Options: You can either collect your prescription from the surgery, have it collected by your nominated pharmacy (see above) or have it posted back to you.
• Postal Service: If you prefer it posted, include a stamped self addressed envelope. Use a secure tracked postal service and allow at least one week for first class postage, and longer for second class.

In the interests of safety, we do not accept requests by telephone. 

Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from the surgery.

Please request repeat prescriptions well in advance of public holidays, etc.

For those that request their prescription be sent to a local pharmacy then the time will be dependant on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.

For any prescription queries, please complete an online Accurx Administration Query.

The NHS Prescription Ordering Direct (POD) service is provided on behalf of your GP practice who have launched the service as an alternative way for people to order their prescriptions.

The service hopes to reduce prescription waste by helping to ensure you order the medication you need when you need it.

When you contact POD telephone number (01782 432 469, Monday to Friday 9am to 4pm) you will be asked by a dedicated and fully trained prescription coordinator if you consent to your medical record being accessed to process your prescription request. You can also discuss your medication requirements and can be alerted if a medication review is needed. Your consent will be required to share your record for this purpose.

You can also hand your request in writing at the reception desk during our opening hours, or you can also use the Staffordshire & Stoke on Trent ICB Prescription Ordering Direct Service Request Web Form at any time to place your order.

How can patients help to reduce prescription waste?

• Please check your medication cupboard before ordering.
• We ask patients to order their prescription when they have 10 days of medication left.
• If you have a build up of any medication please let us know so that we can adjust quantities so everything falls in line.
• Please do not order “just in case”. If you need the medication in the future then you will still be able to request it.
• Let us know if you have stopped taking any of your medicines

Patients can collect their prescriptions from the surgery or their nominated pharmacy.

Setting Up Pharmacy Collection: Easy Steps to Follow:

• Register for Prescription Collection Service: Sign up at your chosen pharmacy. You can find local pharmacies using our Local Pharmacy Search Tool.
• Pharmacy Agreement: Pharmacy must agree to collect on your behalf.
• Practice Instruction: Inform your practice: You can do this by sending an Accurx Administration Query or in person at reception.

• Order Prescriptions Early: To avoid running out, reorder your medication when you have a week's supply left.
• Emergency Supply: In case of emergencies, your pharmacist can provide a few tablets until your new prescription is ready.
• Travel Preparations: Always carry a list of your medications and ensure you have enough to cover your holiday. Some countries may require a doctor's letter; check with your travel agent.
• Elderly Relatives: Ensure they have an adequate medication supply. Dossette boxes or blister packs can help manage large amounts of medication.

Drug and Brand Names

Each drug has a generic and a brand name. We use the generic name whenever possible because it is usually more cost effective for the health service. As a result, you may notice changes in the colour, shape, or size of your medication. Rest assured, the drug quality remains the same, only its appearance has changed.

Medication Review

Please book your medications review appointment at least 10 days before your medication runs out.

The NHS prescription charge is a flat rate amount which successive Governments have thought it reasonable to charge for those who can't afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need a lot of medication.

Prescription charges and Prescription Prepayment Certificates (PPC).

Prescription charges and who does not need to pay.